eLearning is now the fastest growing teaching and learning strategy. Not convinced? Read through this infographic based on extant statistics and consumer behavior analytics.
eLearning is a relatively recent buzz word (1999) that has caught substantial amount of attention both from the education as well as the corporate sector. Quite impressively, eLearning has invaded the daily lives of the otherwise procrastinating individuals, luring them to learn and interact on an almost daily basis.
This infographic demonstrates how eLearning has dominated the economy and the status quo of learning and teaching.
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What are the intellectual assets of your organization? Better yet, who are the intellectual assets of your organization? These are your “knowledge brokers”. They are the main “know how” individuals, whose loss (as in brain drain in the form of a resignation) would prove fatal to an area of your business. How do you determine your main business processes and measure the extent to which experts effect their operations? Above all, how do you capture the seemingly impossible subject matter expertise trapped in their minds? That’s a real head-scratching dilemma!
First things first, like a true eLearning developer, let’s go for a systems approach to determine the key business processes of your company and the dwelling points of your intellectual assets. Once we establish that, we need to determine how to tap into their minds and create an osmotic gradient: move knowledge from where it is highly concentrated to where it is needed, through the eLearning channel.
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Workplace learning, professional development and eLearning are phrases with increasingly blurred meanings. Information technology systems are used to develop business infrastructure and conduct operational protocols like CRM, Finance and Human Resources. The same systems are extended to include learning management systems (LMS) that enable education and employee development. eLearning has become the cornerstone of education services to the mobile and the busy employee.
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The respect and popularity eLearning has earned in the aviation industry surpasses other industries. If you go back to the 1970s’, the US Defense Advanced Research Project Agency, DARPA was a pioneer in developing technology innovations like ARPANET and Artificial Intelligence. The office still runs to this date in Arlington, Virginia, with an annual budget close to 2.8 billion.
The Advanced Research Project Agency Network, one of the world’s first packet switching networks, combined with the projects in Artificial Intelligence, could be considered as the beginnings of eLearning in aviation. Aircraft simulation software for space projects as well as warfare simulation projects for combat personnel were the first applications of the innovative technologies of that time. The fact that training could occur in a controlled and risk-free environment was the greatest advantage and justification for research in these projects.
Indeed, eLearning in high-risk situations saves lives, cuts costs and enables trainers to teach tricks and procedures that are sensitive and very difficult to teach in a real environment. eLearning in aviation is not just about cognitive knowledge or operations skills. It’s also about refining response time, impulse-decisions, self-defense and emotional intelligence during extended periods of isolation and adverse conditions. No wonder, episodes of star wars fascinate the masses to this day.
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Call center trainings are all about on-the-job training. Whether it’s the IVR (interactive voice response) training, scorecard keeping, improving First Call Resolution (FCR) or the Average Handle Time (AHT), trainings need to be carried out while the agent is on duty.
Call centers experience invariable bouts of down-time that need to be managed with the right trainings for the right agent. Learning management systems deployed for call centers are not your regular systems. These are tuned for advanced analytics that gauge performance in several metrics like agent performance, customer satisfaction rates, quality adherence factors, trainings completed, training performance, call handling improvement rates and much more.
Why the fuss? You may wonder. What’s so special about call centers? Read more »
Today for the first time we have an interview for you. I had a great conversation with Corinne Sowar in the group “Instructional Design & E-Learning Professionals’ Group” on LinkedIn and asked Corinne for an interview to tell us more about what she does, the results and everything in between!
Corinne is a manager and responsible for eLearning and training at Safeway Inc. You can find her on LinkedIn.
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Travel agents are no longer your book-my-flight agents anymore. They can sell you a handsome bed-and-city night package not mentioned in any brochure or travel magazine. In fact, travel agents are beacons of knowledge on almost any wanderlust routes. Need to trek on a path less travelled? Travel agents of today will show you the shortcut to a serene spot.
Travel agencies are in a booming business of selling tickets, flight fares, hotel rooms, car rentals, restaurant booking, trekking tickets and much more. The challenge is to put them all together in a neat bundle, and making it work in it! A good travel agent relies on their latest update on a destination and adjusts these bundles accordingly.
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Have you ever tried working on a week or two week long project without laying down the main steps? Ever had the feeling of being utterly lost for direction while on a project? What about the feeling of inadequacy for skills? You start with enthusiasm that quickly follows with a flat liner?
Beginning an eLearning course development project without a project plan will not be any different. As serious as it sounds, an eLearning course is both exciting and challenging to create. Being a training manager or a human resource manager, you know your organization better than an eLearning consultant. Developing a customized eLearning training content will be easier for you, as you know the day-to-day complaints and aspirations of several individuals and departments in your organization.
A meeting with the leaders and front-line managers is all you need to ground the content material for your e-learning course. If there is one thing we guarantee after your first eLearning course development experience, that is the unbeatable euphoria. Not only will you save your organization some good dollars, you will become an instant hero for being an in-house learning content developer. Add that to your current skills and you can only go higher up with grace and confidence.
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You haven’t had a good night’s sleep in a while. You try to sleep a constant eight (or six) hours, only to feel deprived (“I slept for only four hours last night!”). Tell us something new. Sleep deprivation is nothing uncommon anymore. The culprit? Multitasking with techno-stimulators: mobile phones, tablets, i-tunes and you get the drift.
Visuals and auditory stimulation activates the brain to focus and process these information signals and make sense out of them. The trouble begins when these signals have been a steady supply for the past 12 – 14 hours. Hence the layman term “burn out”. Relaxing before bedtime ensures a restful sleep.
Now why are we discussing sleep here? A recent research on human memory links sleep and memory in a powerful co-relationship. Read more »
You never get a second chance to make a first impression. And it’s not just your prospective hires that have to make a good impression to your HR guys, but also the other way around. That is, if you want to retain talent and have it enthusiastically adopt your company’s mission and culture.
And you DO want that. Replacing employees is costly, as is training new ones. It has been estimated that the cost of replacing an employee can be up to 50% their annual salary. Not to mention that there’s always some disruption to your business during the process.
Employee onboarding helps to get new hires integrate smoothly in your company and let them have a complete feel for the place and their career prospects in it. Of course it’s not substitute for offering a great career prospect in the first place, but it’s very effective in making those known and creating a welcoming atmosphere of acceptance and transparency.
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